1. Introduction

Name: Sparkle Glass
Address: Vancouver, BC, CA
Telephone: +1-778-785-1365
Price range: $$

Sparkle Glass and New Horizons Glazing Inc. (collectively referred to as "we," "us," or "our") are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information.

This policy applies to all information collected through our websites (sparkleglass.ca and any associated sites), telephone inquiries, email correspondence, and any related services we provide.

By using our services or contacting us, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following types of personal information when you contact us, request a quote, or use our services:

Name and contact details (phone number, email address, mailing address)
Property address or service location
Description of the glass damage, repair, or installation requested
Insurance information (if applicable, for insurance-related claims)
Payment information (processed securely through third-party payment processors; we do not store card details)
Communications and correspondence you send us

2.2 Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

IP address and general geographic location
Browser type and operating system
Pages visited, time spent on pages, and referring URLs
Device type and screen resolution

This data is collected via cookies and similar technologies. You may adjust your browser settings to refuse cookies, though this may affect site functionality.

2.3 Information from Third Parties

We may receive information about you through third-party platforms such as Google Business Profile, online directories, or referral partners in the ordinary course of business.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries, provide quotes, and schedule service appointments
To perform glass repair, replacement, boardup, or installation services
To process payments and issue invoices
To communicate service updates, appointment reminders, or follow-up information
To improve our website and service offerings
To comply with applicable legal obligations
To send occasional promotional communications (with your consent; you may opt out at any time)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Disclosure of Your Information

We may share your personal information only in the following circumstances:

Service Providers: We may share information with trusted third-party service providers (e.g., payment processors, scheduling software, email platforms) who assist us in operating our business, subject to confidentiality obligations.
Legal Compliance: We may disclose information when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of our business, our customers, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We will not disclose your personal information to any party outside the above circumstances without your explicit consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law (including BC tax and business record requirements). When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure storage of physical and digital records
Use of reputable third-party payment processors with industry-standard encryption (SSL/TLS)
Limited access to personal information on a need-to-know basis

While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using best practices to protect your information.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential Cookies: Required for basic website functionality.
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data collected is aggregated and anonymous.
Marketing Cookies: Used to deliver relevant advertising (e.g., Google Ads). You may opt out through Google's ad settings at adssettings.google.com.

You can control cookie preferences through your browser settings. Disabling cookies may limit some features of our website.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, review platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Your Privacy Rights

As a resident of British Columbia or Canada, you have rights under the Personal Information Protection Act (BC PIPA) and Canada's federal PIPEDA, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to withdraw consent to the collection or use of your information (subject to legal or contractual limitations)
The right to request that we delete your information where it is no longer required

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to requests within 30 days.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to remove such information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sparkle Glass / New Horizons Glazing Inc.

Metro Vancouver, BC, Canada

Website: sparkleglass.ca

We will do our best to address your concerns promptly and professionally.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Last Updated: May 29, 2026 | This document is intended for general informational purposes and does not constitute legal advice. We recommend consulting a qualified lawyer for jurisdiction-specific compliance guidance.